The Apprenticeship in Contact Centre covers all areas of operation from call handling, IT support, helpdesk, listening, communicating and solving problems. Contact Centre Intermediate Apprenticeship is a 12 month programme. To complete this Apprenticeship the following requirements must be achieved - Diploma in Contact Centre Operations Level 2, English and Maths Functional Skills at Level 1.
Name: Intermediate Apprenticeship in Contact Centre Operations (QCF) Qualification title: NVQ Certificate in Contact Centre Operations (QCF) Qualification type: Assessment Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20160420 14:48:38 Updated 20160420 14:48:38
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Title: NVQ Certificate in Contact Centre Operations (QCF) Qualification: NVQ Certificate in Contact Centre Operations (QCF) Classification: Business, Administration and Law