The aim of this apprenticeship framework is to provide employers in the public, private and not-for-profit sectors with a workforce that has high levels of customer service skills. For an intermediate apprentice these skills could involve communicating with customers, building relationships with customers, resolving problems, promoting products and/or services, using appropriate communication channels, keeping records, gathering customer feedback and working in a team.
Name: Customer Service Apprenticeship Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment On-site assessment and completion of an on-line portfolio Awarding City & Guilds of London Institute Created 20160408 14:40:47 Updated 20160408 14:40:47
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Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law