A customer service advisor deals directly with customers, either over the phone, by email or in person. They will handle administrative and customer relations aspects of the business they work for and this could be covering some or all of the companies departments. Their duties may vary slightly from employer to employer and depending on the size of the company, but they commonly include, Interpreting customer concerns and comments and trying to assist them in the best possible way, Liaison with customers about any additional products or services, Greeting customers in person. e.g. receptionist, Keeping customers updated and informed, Handling customer complaints, Responding to customer requests and Ensuring customers gain a good impression of the business and its products and services.
Name: NVQ Level 2 Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: NVQ and relevant components Assessment Workplace Awarding City & Guilds of London Institute Created 20160324 15:31:01 Updated 20160324 15:31:01
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REMIT (WBL)
1159759577
http://www.remit.co.uk
4 Orchard Place
Nottingham Business Park
Town:
Nottingham
County:Nottinghamshire
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law