9:15am – 12:15pm A fantastic opportunity to gain a qualification in Customer Service Skills. This is a great course if you are thinking of working in retail, customer service or any customer related role. During the course you will learn: • Why Customer Service is important • Understand the effect poor customer service has on an organisation • Customer service behaviours and positive actions • Communicating with customers verbally and in writing • How to deal with customer complaints • Respect of individual customer needs • Going the extra mile On completion of this course you will gain a recognised qualification at Level 1 through portfolio assessments.
Name: Level 1 Award in Customer Service (QCF) Qualification title: NOCN Level 1 Award in Customer Service (QCF) Qualification type: External awarded qualification - Non-accredited Assessment Awarding - Created 20160318 15:13:38 Updated 20170202 10:10:44
None
Riverside Training Services Ltd
enquiries@riverside-training.org.uk
1427677277
http://home.btconnect.com/riversidetraining/
Office Unit 2
First Floor, Britannia House
Town:
Marshalls Yard, Beaumont Street
County:Lincolnshire