The level 1 City & Guilds NVQ Certificate in Customer Service qualification aims to give a basic Knowledge, understanding and experience of dealing with customers in any environment or to Recognise existing good practice. It will help those in a customer facing role to adopt and maintain behaviours and language appropriate to the provision of good customer service. They may go on to a customer facing role in any industry or job role or use their skills to support the service needs of a team. Level 1 will suit you if you are new to customer service, and are looking to gain basic knowledge, understanding and experience of dealing with customers. Learners are required to attend training sessions held at the college if appropriate for the course. The training sessions will cover units and help achieve the guided learning hours (GLH) required. Training sessions may not be offered for the course if recruitment for the course is not sufficient. In this case students will work on a one to one basis with an assessor.
Name: Level 1 NVQ Certificate in Customer Service Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Awarding City & Guilds of London Institute Created 20160315 09:54:59 Updated 20160315 09:54:59
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ST VINCENT COLLEGE
Further Education
info@stvincent.ac.uk
023 9258 8311
http://www.stvincent.ac.uk
Mill Lane Town: GOSPORT County:Hampshire
Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law