A customer service apprentice will be learning and understanding the key concepts of customer service and how to apply customer service knowledge and skills in the workplace. For an intermediate apprentice these skills could involve communicating with customers, building relationships with customers, resolving problems, promoting products and/or services, using appropriate communication channels, keeping records, gathering customer feedback and working in a team.
Name: Customer Service Apprenticeship Qualification title: Generic code to identify ILR programme aims Qualification type: Assessment Awarding Generic award - no awarding body Created 20160307 14:48:10 Updated 20160307 14:48:10
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SUSSEX DOWNS COLLEGE
Further Education
info@sussexdowns.ac.uk
n/a
http://www.sussexdowns.ac.uk/
Ecat House, Cross Levels Way Town: Eastbourne
Title: Generic code to identify ILR programme aims Qualification: Generic code to identify ILR programme aims Classification: Not Applicable