This flexible qualification aims to build on and recognise good practice in customer service within any industry. It will help those dealing with internal or external customers to gain knowledge, understanding and experience of dealing with different types of customers and be confident in their use of language and of the customer service process. Candidates will have the opportunity to improve their own skills and support others in their team or organisation in the development of excellent customer service. The themes available for this course deal with the foundations of customer service, impression and image, customer service delivery and handling problems; from which two mandatory units must be completed and a range of optional units to be selected by the candidate.
Name: Customer Service Level 2 Certificate Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Awarding City & Guilds of London Institute Created 20160307 14:47:38 Updated 20160307 14:47:38
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SUSSEX DOWNS COLLEGE
Further Education
info@sussexdowns.ac.uk
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http://www.sussexdowns.ac.uk/
Ecat House, Cross Levels Way Town: Eastbourne
Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law