Customer Service Skills

UPDATED 20160307 10:46:36

This module focuses on developing key and crucial skills and understanding for the workplace around a customer focussed approach and is an important unit for those actively seeking employment.  The sessions will consolidate learning from the Interpersonal skills module and develop a solid understanding of the importance of skills in this area for gaining and retaining employment. Â-  Key facts about customer behaviour and decision making Â-  The importance of customer Service to a business and employee Â-  Creating and maintaining positive customer relationships Â-  Delivering excellent customer service Â-  Getting customer feedback and comments Â-  Survey/questionnaire design Â-  Meeting the needs of different groups of customers effectively   Â-  Dealing with difficult people

Course information

Name: Customer Service Skills Qualification title: - Qualification type: Certificate of attendance Assessment Awarding - Created 20160307 10:46:36 Updated 20160307 10:46:36

Entry requirements

None

Provider

HUMBER LEARNING CONSORTIUM
office@hlc-vol.org
n/a
https://www.hlc-vol.org

Address

63-71 Anlaby Road Town: Hull