This is the knowledge part of the qualification which assesses your knowledge of the industry. This is assessed through a series of multiple choice tests where units are available to choose from in order to individualise the course to suit your needs. This suuports the competance part of the qualification and helps you to undertsand your industry better.
Name: Certificate in Principles of Team Leading Qualification title: Certificate in Principles of Customer Service (QCF) Qualification type: Assessment Assessments: You will be assessed in a variety of ways; through direct observation, oral questioning, professional discussions, assignments and projects, written questions, case studies, and/or evidence of prior learning or attainment. All assessments are part of an on-going process and are collected to make up your evidence file which is your portfolio. Awarding iCan Qualifications Limited Created 20160218 14:29:42 Updated 20160218 14:29:42
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West Yorkshire Learning Providers
info@wylp.org.uk
01274 665454
http://www.wylp.org.uk
Office 26
Bradford Chamber Business Park
Town:
Bradford
County:West Yorkshire
Title: Certificate in Principles of Customer Service (QCF) Qualification: Certificate in Principles of Customer Service (QCF) Classification: Business, Administration and Law