This course is for anyone involved, either directly or indirectly, in providing service to customers, inside or outside their organisation. The workshop looks at what consumers expect and demand, and strategies for developing strategies for develop customer relationships. This course is for anyone who comes into contact with customers and who may not previously have had any formal training in customer service.
Name: Customer Service Skills Qualification title: Non regulated provision, Entry Level, Retailing and Wholesaling Qualification type: No qualification Assessment Not applicable Awarding Generic award - no awarding body Created 20160212 15:33:31 Updated 20160212 15:33:31
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East Surrey College
Further Education
ClientServices@esc.ac.uk
01737 772611
http://www.esc.ac.uk
Gatton Point
London Road
Town:
Redhill
County:Surrey
Title: Non regulated provision, Entry Level, Retailing and Wholesaling Qualification: Non regulated provision, Entry Level, Retailing and Wholesaling Classification: Retail and Commercial Enterprise