To achieve the qualification candidates must achieve 55 credits; 31 credits from the mandatory units that cover Organise and deliver customer service, Understand the customer service environment, Understand customers and customer retention, Principles of business, manage personal and professional development and resolve customers' problems. You will then select a minimum of 15 credits from a range of optional units that best fit your job role. An assessor will help you to decide on the best units for you and your organisation. You will demonstrate competence by gathering evidence from the workplace observation, witness testimony and questioning.
Name: Customer Service NVQ Diploma Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Other regulated/accredited qualification Assessment 179 Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20160202 07:57:46 Updated 20160202 07:57:46
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LEICESTER COLLEGE
Further Education
info@leicestercollege.ac.uk
0116 224 2240
http://www.leicestercollege.ac.uk
Abbey Park Campus
Painter Street
Town:
Leicester
Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law