This module focuses on developing key and crucial skills and understanding for the workplace around a customer focussed approach and is an important unit for those actively seeking employment. The sessions will consolidate learning from the Interpersonal skills module and develop a solid understanding of the importance of skills in this area for gaining and retaining employment. Key facts about customer behaviour and decision making The importance of customer Service to a business and employee Creating and maintaining positive customer relationships Delivering excellent customer service Getting customer feedback and comments Survey/questionnaire design Meeting the needs of different groups of customers effectively Dealing with difficult people
Name: Customer Service Skills Qualification title: - Qualification type: Certificate of attendance Assessment Awarding - Created 20160201 11:36:36 Updated 20160201 11:36:36
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HUMBER LEARNING CONSORTIUM
office@hlc-vol.org
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https://www.hlc-vol.org
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