The level 2 programme in Customer Service is suitable for anyone working or hoping to work within a customer service role. The aim of this qualification is to contribute to the skills, knowledge and overall performance of the industrys workforce. It provides a first insight into the principles and processes of the delivery of customer service and will aid career progression. Within your job role you need to be able to show that you can carry out a range of work activities in a variety of contexts. Some of these activities will need to be complex or non-routine tasks that may be carried out when you work as part of a team. In addition you need to show that you can take responsibility for your own work and work by yourself when needed. This qualification can be taken as an Apprenticeship or NVQ only. An Apprenticeship will cover additional elements such as functional skills and a technical certificate in Customer Service.
Name: NVQ Certificate in Customer Service lvl 2 (QCF) Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Regular assessment in your place of work. Learning will take place during visits to your workplace by an Ingeus Training Advisor. Throughout your learning you will build up an portfolio (online where appropriate) in support of your qualification. During your Training Advisor's visits to your workplace you will be observed carrying out your day to day tasks. Your duties and responsibilities will also be discussed and you will be given full guidance and support to enable you to complete the qualification. Visits also provide an opportunity to feedback details of your progress to your employer. Your portfolio will be reviewed and assessed on an ongoing basis. Awarding Education Development International plc Created 20160122 09:06:47 Updated 20160122 09:06:47
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INGEUS TRAINING
training@ingeus.co.uk
0191 424 1515
http://www.ingeus.co.uk
Kings Court, Kingsway South
Team Valley
Town:
Gateshead
County:Tyne and Wear
Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law