Course Aim: To provide learners with basic skills and knowledge to work in a customer service environment.ObjectivesAt the end of the course learners can - Define customer care and give three reasons why it is important - Describe four actions when dealing with customer complaints - Identify three communication methods for effective customer service - Explain the importance of positive first impressions.Where do I go next after this course? - Accredited courses in customer service - Employment in a customer service role
Name: Customer Service and Hospitality Qualification title: Non regulated Community Learning provision, Service Enterprises Qualification type: Assessment Awarding Generic award - no awarding body Created 20160121 11:08:52 Updated 20160121 11:08:52
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Slough Borough Council
lifelonglearning@slough.gov.uk
01753 476611
St Martins Place
51 Bath Road
Town:
Slough
County:Berkshire
Title: Non regulated Community Learning provision, Service Enterprises Qualification: Non regulated Community Learning provision, Service Enterprises Classification: Retail and Commercial Enterprise