The aim of this apprenticeship framework is to provide employers in the public, private and not-for-profit sectors with a workforce that has high levels of customer service skills. By developing the knowledge and competencies required, customer service apprentices will be able to contribute to improved customer service delivery and increased customer satisfaction in the public and not-for profit sectors and attract new customers, improve customer loyalty and remain competitive and profitable in the private sector.
Name: Customer Service Apprenticeship Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment On-site assessment. Awarding City & Guilds of London Institute Created 20160108 08:47:44 Updated 20160108 08:47:44
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Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law