This qualification is designed to develop learners knowledge and understanding across a range of customer service concepts and practices. There are 3 mandatory units that are required to be successfully completed and they are: -Understand the organisation -Prepare to deliver excellent customer service -Communication in the customer service role Learners must successfully demonstrate their achievement of all learning outcomes and assessment criteria of the units.Through guided learning using the student support material, one-to-one sessions with the tutor, group tutorials and independent study.Learners who achieve this qualification could progress to: -NCFE level 2 Certificate in Principles of Business and Administration -NCFE level 2 Certificate in Team Leading Knowledge -NVQ level 2 Customer Services
Name: Level 2 Certificate in Customer Service Knowledge (VRQ) Qualification title: Certificate in Customer Service Knowledge (QCF) Qualification type: Assessment Awarding NCFE Created 20160105 18:11:51 Updated 20160105 18:11:51
For further advice and guidance about the course entry requirements, the College has a dedicated IAG Advisor who can be contacted on telephone 023 8091 1299 or visit Eastleigh College, Chestnut Avenue, Eastleigh, Hampshire, SO50 5FS. Equipment required For further advice and guidance about the course entry requirements, the College has a dedicated IAG Advisor who can be contacted on telephone 023 8091 1299 or visit Eastleigh College, Chestnut Avenue, Eastleigh, Hampshire, SO50 5FS.
Eastleigh College
Further Education
experts@eastleigh.ac.uk
023 8091 1000
https://www.eastleigh.ac.uk/
Chestnut Avenue Town: Eastleigh County:Hampshire
Title: Certificate in Customer Service Knowledge (QCF) Qualification: Certificate in Customer Service Knowledge (QCF) Classification: Business, Administration and Law