What will I do on this apprenticeship? This apprenticeship is suitable if you are working in a role such as Trainee Agent, Contact Centre Agent, Help Desk Operative, Sales Advisor, Customer Service Advisor, Outbound Sales Agent, Inbound Sales Agent, Outbound Customer Service Agent, Inbound Customer Service Agent, Telephone Banking Advisor and Telesales Operator. You will cover a number of units which could include work in a business environment, manage own performance in a business environment, produce documents in a business environment and make and receive telephone calls. How will I be assessed? We will assess your practical skills and observe you at work. Your personal assessor will visit you at your workplace to review your progress and make sure you are on target to get your qualifications. What options do I have after successfully completing? Progress to Contact Centre, Advanced Apprenticeship Job/career opportunities Sales team leader, customer service team leader, contact centre team leader, product specialist, supervisor, support analyst and contact centre manager.
Name: Contact Centre Intermediate Apprenticeship Qualification title: NVQ Certificate in Contact Centre Operations (QCF) Qualification type: Assessment Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20160104 14:16:05 Updated 20160104 14:16:05
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WESTON COLLEGE
Further Education
enquiries@weston.ac.uk
01934 411 411
http://www.weston.ac.uk
Knightstone Road Town: Weston Super Mare County:North Somerset
Title: NVQ Certificate in Contact Centre Operations (QCF) Qualification: NVQ Certificate in Contact Centre Operations (QCF) Classification: Business, Administration and Law