As IT technical support you will be working with computers and supporting the users of computers. If you have an interest in computers, enjoy working with people and solving problems this is the job for you. As IT technical support you will help to solve IT software problems and will also get involved in the maintenance and repair of the companies hardware and equipment. IT technical support staff will be familiar with many different operating systems and will have a general interest and knowledge in all new technologies. You will develop the ability to explain problems to the IT user and work with people who have a limited IT knowledge to assist them in understanding and resolving their problem. As IT technical support you may be required to work in a variety of different ways including; on site where you will be working within the business, directly with staff members. You could also be working remotely, where you could be staffing an IT help desk, answering calls and emails. This would require you to resolve problems by guiding clients through programmes or you may be required to access their computers remotely and resolve the problem for them. You could be working as part of a team within a company, or may be providing support to external business clients. The apprenticeship can be delivered through structured block training or through distance learning and planned on the job training
Name: NVQ Level 3 IT Technician Qualification title: Diploma in ICT Professional Competence (QCF) Qualification type: Assessment Workplace Awarding City & Guilds of London Institute Created 20151218 12:57:13 Updated 20151218 12:57:13
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REMIT (WBL)
1159759577
http://www.remit.co.uk
4 Orchard Place
Nottingham Business Park
Town:
Nottingham
County:Nottinghamshire
Title: Diploma in ICT Professional Competence (QCF) Qualification: Diploma in ICT Professional Competence (QCF) Classification: Information and Communication Technology