This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments. Whether it is internal or external to your organisation and may include colleagues, managers, other department’s staff and suppliers as well as members of the public.
Name: Intermediate HABC Certificate in Customer Service Qualification title: Certificate in Customer Service (QCF) Qualification type: Assessment You can be assessed in the work place or online via email by an assessor who is assigned to you. You will be assessed by answering written questions in a workbook. Awarding Highfield Awarding Body For Compliance Created 20151217 16:44:33 Updated 20151217 16:44:33
No extra costs Equipment required No extra costs
DERBY COLLEGE
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Title: Certificate in Customer Service (QCF) Qualification: Certificate in Customer Service (QCF) Classification: Business, Administration and Law