You will be dealing with customers face-to-face, in writing and by telephone. You will be resolving customer problems and improving customer relations, promoting the products and services of your employer, collecting customer feedback and making recommendations for improvements. The course contains mandatory and optional units which are selected based on your job role.
Name: Apprenticeship in Customer Service (Level 2) Qualification title: Apprenticeship in Customer Service Qualification type: Apprenticeship Assessment You will develop an electronic portfolio of evidence against the requirements of the qualification. Evidence can be generated by observation of your workplace, witness testimonies, case studies or personal accounts of events. Online tests will be used to confirm your knowledge and understanding. Awarding - Created 20151210 11:19:55 Updated 20151210 11:19:55
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CENTRAL COLLEGE NOTTINGHAM
Further Education
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