Modules include: Understanding Customer Service within the Automotive Industry; Organise the Promotion of Services / Products to Customers in the Automotive Industry; Improve Customer Service Delivery within the Automotive Industry; Use Dealer Management Systems (DMS) Relevant to the Automotive Industry; Plan, Organise and Control Customer Service Operations in the Automotive Industry; Monitor and Resolve Customer Service Problems in the Automotive Industry; Promote Continuous Improvement in Customer Service within the Automotive Industry; Health and Safety.
Name: Advanced Apprenticeship in Automotive Customer Advisor (Level 3) Qualification title: Advanced Apprenticeship in Automotive Customer Service (Level 3) Qualification type: Apprenticeship Assessment For each module you will need to complete coursework, written assignments, practical assessments, online tests and work-based observations. Awarding - Created 20151210 11:19:53 Updated 20151210 11:19:53
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