On the Apprenticeship Level 2, the topics covered will include: giving customers a positive impression, delivering reliable customer service, developing customer relationships, resolving customer service problems and laws relating to customers.On the Advanced Apprenticeship Level 3, you will learn about the organisation, delivery and maintenance of reliable customer service, improving the customer relationship, working with others to improve customer service, monitoring and solving customer problems, and promoting continuous improvement.You will also study for your functional skills in maths and English.
Name: Customer Service Intermediate / Advanced Apprenticeship Level 2 / 3 Qualification title: Diploma in Customer Service (QCF) Qualification type: NVQ and relevant components Assessment You will be assessed in the workplace for your competence in providing customer service. You may have to take a test in maths and English. Awarding BIIAB Created 20151208 09:50:14 Updated 20151208 09:50:14
You will need general items of stationery and a USB stick to save your work to. Equipment required You will need general items of stationery and a USB stick to save your work to.
DUDLEY COLLEGE OF TECHNOLOGY
Further Education
student.services@dudleycol.ac.uk
01384 363363
http://www.dudleycol.ac.uk
The Broadway Town: DUDLEY County:West Midlands
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law