Level 3 NVQ Customer Service Diploma

UPDATED 20151204 15:59:05

This qualification aims to provide opportunities for you to demonstrate your understanding of customer service as a competitive tool and to be proactive in finding solutions both internally and externally to your organisation. You are likely to have significant responsibility for the delivery of both internal and external customer service within your team or organisation. You will demonstrate your ability to analyse and respond to customers on a strategic level, suggesting improvements and leading to their implementation, using software solutions as appropriate.

Course information

Name: Level 3 NVQ Customer Service Diploma Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment You will be required to spend time at home or your workplace compiling your portfolio of evidence. You can join the course at any time throughout the year and there is no final examination for successful completion. An assessor will be available at the start of the programme of study to help you select your optional units and provide guidance on the most appropriate evidence for your portfolio. Awarding Oxford Cambridge & RSA Examinations Created 20151204 15:59:05 Updated 20151204 15:59:05

Entry requirements

The NVQ in Customer Service can be achieved by following one of the routes detailed below: Through accreditation at the workplace. You can be accredited with the skills you use to perform your daily tasks at work. You identify your skills, collect evidence and ask your employer to validate the competency statement. Your assessor will also visit your workplace to carry out workplace observations. Through accreditation of recent prior achievement. If you have been in a job and have been using the skills covered in the units, you can be helped to identify those skills and organise the experience into clearly defined skills e.g. 'I can solve customer problems,' etc. Once you have done this you have to provide a range of evidence to prove it. Through a combination of the above. Each candidate compiles a portfolio of evidence. When you feel you have sufficient evidence to satisfy the unit statements, you can ask for that particular unit to be assessed. You will need to supply paper, pens and a file. Course and unit accreditation registration is included in your course fee. Equipment required The NVQ in Customer Service can be achieved by following one of the routes detailed below: Through accreditation at the workplace. You can be accredited with the skills you use to perform your daily tasks at work. You identify your skills, collect evidence and ask your employer to validate the competency statement. Your assessor will also visit your workplace to carry out workplace observations. Through accreditation of recent prior achievement. If you have been in a job and have been using the skills covered in the units, you can be helped to identify those skills and organise the experience into clearly defined skills e.g. 'I can solve customer problems,' etc. Once you have done this you have to provide a range of evidence to prove it. Through a combination of the above. Each candidate compiles a portfolio of evidence. When you feel you have sufficient evidence to satisfy the unit statements, you can ask for that particular unit to be assessed. You will need to supply paper, pens and a file. Course and unit accreditation registration is included in your course fee.

Provider

WILTSHIRE COLLEGE
Further Education
info@wiltshire.ac.uk
01225 766241
http://www.wiltshire.ac.uk

Address

COLLEGE ROAD Town: TROWBRIDGE County:WILTSHIRE