The awarding body for this qualification is City and Guilds. What makes good customer service? How do you deliver good customer service? If you want to know the answers and gain confidence to deal effectively and professionally with customers join this accredited course. By the end of the course learners will be able to: Define internal and external customers Describe poor customer service List components of good customer service Discuss the benefits of good customer service to organisations and individuals Select and use a range of communication techniques Demonstrate effective listening skills Prepare formal correspondence Review difficult situations and apply effective strategy to diffuse
Name: Customer Service L1 Qualification title: Award in Customer Service (QCF) Qualification type: Assessment Awarding City & Guilds of London Institute Created 20151204 15:02:16 Updated 20151204 15:02:16
None
Plymouth Adult and community Learning
Further Education
info@oncoursesouthwest.co.uk
01752 660713
http://www.oncoursesouthwest.co.uk
Hyde Park House
Mutley Plain
Town:
Plymouth
County:Devon
Title: Award in Customer Service (QCF) Qualification: Award in Customer Service (QCF) Classification: Business, Administration and Law