The aim of this apprenticeship framework is to provide employers in the public, private and non-for-profit sectors with a workforce that has high levels of customer service skills. By developing the knowledge and competencies required, customer service delivery and increased customer satisfaction in the public and non-for-profit sectors and attract new customers, improve loyalty and remain competitive and profitable in the private sector.
Name: Intermediate Apprenticeship in Customer Service Qualification title: Intermediate Apprenticeship in Customer Service Qualification type: Apprenticeship Assessment Apprentice will receive learning away from direct work environment and through observation whilst carrying out your practical tasks during your normal work in order to meet the requirements of the qualification Awarding Highfield Awarding Body For Compliance Created 20151119 13:33:00 Updated 20161118 15:24:43
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