The aim of this qualification is to recognise learners' achievements within the customer service environment. It is also for learners whose job role requires them to deliver continually improving service to customers. These learners may be in roles that carry a customer service specific job title, or their primary responsibility is to deliver excellent service to customers. This qualification can also be used by learners who may not regard customer service as their primary responsibility, but recognise that customer service competencies are essential to complement their technical skills.
Name: Level 3 Diploma in Customer Service (QCF) Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Observations Witness Testimony Personal Statement Questioning Professional Discussion Awarding Skillsfirst Awards Ltd Created 20151117 14:30:59 Updated 20161117 09:32:46
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Omega Training Services Ltd
omegatrainingser@aol.com
01214333548
http://www.omega-training-services.co.uk/
3rd Floor Centre Court
1301 Stratford Road
Town:
BIRMINGHAM
County:West Midlands
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law