The Pearson BTEC Level 3 in Customer Service has been designed for learners' to demonstrate a practiced set of skills when carrying out customer service operations including managing performance improvements in service delivery, customer satisfaction, customer loyalty and reliability. It develops learners' knowledge and understanding of the principles that underpin working in customer service environment including customer retention and the principles of business.
Name: Advanced Apprenticeship in Customer Service Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment To achieve a competence unit, the learner must gather evidence showing that they have met the required standard specified in the assessment criteria. Evidence for the competence units can take a variety of forms as indicated below: ● direct observation of the learner’s performance by their assessor (O) ● outcomes from oral or written questioning (Q&A) ● products of the learner’s work (P) ● personal statements and/or reflective accounts (RA) ● outcomes from simulation (S) - Unit 34, Unit 35, Unit 36 and Unit 44 only ● professional discussion (PD) ● authentic statements/witness testimony (WT) ● expert witness testimony (EWT) ● evidence of Recognition of Prior Learning (RPL) Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20151112 15:31:38 Updated 20161219 09:47:34
Internet access and use of computer is desirable Equipment required Internet access and use of computer is desirable
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Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law