The Customer Service Advanced Apprenticeship responds to the employer need for high levels of customer service skills and where an individual's technical skills can be complimented in roles such as Customer Relationship Managers, Coordinators and Team Leaders, Care Assistants, Dispensing Assistants, Dental Nurses or Cinema Operatives. The course will include the main aim which will be Level 3 NVQ Diploma in Customer Service (Advanced Level). The Technical Certificate which will be Level 3 Certificate in Customer Service (Advanced Level). The framework will also include functional skills in Maths and English, Employee Rights and Responsibilities and Personal Learning and Thinking Skills. Functional Skills are practical skills in English, Mathematics and ICT that enables everyone to work confidently, effectively and independently in life and at work. A Functional Skill qualification in English at Level 2 will show that you are competent in writing documents on complex subjects, making presentations, reading and summarising information as well as spelling, punctuation and grammar, in Mathematics at Level 1 will show you can understand practical problems, select and apply maths in an organised way and use checking procedures, in ICT at Level 1 or 2 will prove you can use ICT systems, find & select information, develop, present & communicate information. Functional Skills have been produced as a response to calls from employers for more people to have these skills and they therefore form an integral part of an Apprenticeship framework. They are the key to success that will open doors to learning and work. Delivery of Functional Skills within the framework can happen in two ways: a) an Apprentice attends day release, their functional skills will be delivered at college on that day. b) An Apprentice does not attend college for their main qualification, they will need to attend college for a block week for each Functional Skill required for their framework.
Name: Advanced Apprenticeship in Customer Service Level 3 Qualification title: Generic code to identify ILR programme aims Qualification type: Assessment Awarding Generic award - no awarding body Created 20151105 10:21:45 Updated 20151105 10:21:45
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Boston College
Further Education
info@boston.ac.uk
01205 313218
http://www.boston.ac.uk
Skirbeck Road Town: Boston County:Lincolnshire
Title: Generic code to identify ILR programme aims Qualification: Generic code to identify ILR programme aims Classification: Not Applicable