To be awarded this qualification the learner must achieve a minimum of 42 credits to be achieved from the mandatory units. A further 30 credits must complete a minimum of 1 unit from each of the optional groups, but those 30 credits must be of a Level 3.
Name: Customer Service Level 3 Qualification title: NVQ Diploma in Customer Service (QCF) Qualification type: Assessment Portfolio and evidence based. This will be planned with a Tutor who will arrange visits on site for Assessments, Training and Portfolio Building. Collecting evidence within the workplace such as observation, statements and product evidence from the candidate. This will be on a 121 basis tailored to the candidates needs. Awarding Skillsfirst Awards Ltd Created 20151104 13:25:28 Updated 20151104 13:25:28
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EDUCATION AND YOUTH SERVICES LTD (EYS)
info@eys.org.uk
01438 745566
http://www.eysuk.org.uk
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Title: NVQ Diploma in Customer Service (QCF) Qualification: NVQ Diploma in Customer Service (QCF) Classification: Business, Administration and Law