To achieve this qualification learners must achieve the Customer Service Level 3 QCF along with Level 3 certficate in Customer Service to the value of 42 credits. Level 2 Functional Skills in English credit value 5 credits. Level 2 Functional Skills in Maths credit value 5 credits. Total of 65 credits to achieve the full framework.
Name: BTEC Customer Service Level 3 Qualification title: Certificate in Customer Service (QCF) Qualification type: Assessment Portfolio and evidence based. This will be planned with a Tutor who will arrange visits on site for Assessments, Training and Portfolio Building. Collecting evidence within the workplace such as observation, statements and product evidence from the candidate. This will be on a 121 basis tailored to the candidates needs. Awarding Skillsfirst Awards Ltd Created 20151104 13:21:27 Updated 20151104 13:21:27
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EDUCATION AND YOUTH SERVICES LTD (EYS)
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Title: Certificate in Customer Service (QCF) Qualification: Certificate in Customer Service (QCF) Classification: Business, Administration and Law