The 3 Diploma is a hybrid qualification, made up of competence and knowledge units. This qualification covers the basic elements of how to deliver an excellence customer experience and will equip you with the necessary skills to work and support customer service delivery. The following areas that can be covered within this qualification: Organise and deliver customer service Understand the customer service environment Understand customers and customer retention Resolve customers’ problems Principles of business Manage personal and professional development
Name: L3 Advanced Apprenticeship in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: NVQ and relevant components Assessment Awarding City & Guilds of London Institute Created 20151102 15:31:05 Updated 20161209 12:06:48
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Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law