This BTEC NVQ is the hospitality industry's professional qualification for all staff who deal with customers or clients. Customers are people that we value in the hospitality industry. Then why not reward your customers by ensuring you have a recognised professional customer service qualification. With its flexible choice of units this Customer Service NVQ ensures staff will understand the importance of a professional customer service approach and will take on more responsibility for the service they provide. You will have staff that are able to rise to the challenge of change and have the confidence to think for themselves and come up with new ideas. This qualification is suitable for those already in employment as well as those wishing to enter the hospitality industry.
Name: NVQ Certificate in Customer Service (QCF) Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Continuous Assessment Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20151028 10:11:56 Updated 20151028 10:11:56
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Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law