Depending on which level you take, you'll cover areas such as: Communicate using customer service language, communicate using social media, follow the rules to deliver customer service, maintain a positive and customer-friendly attitude, deal with customers face to face, do your job in a customer friendly way, organise the delivery of reliable customer service. In order to achieve the qualification learners must gain a minimum of 55 credits.
Name: Level 3 Diploma Apprenticeship in Customer Service (QCF) Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment One to one session with a Vocational Trainer delivered on employer site Awarding BIIAB Created 20150908 12:13:24 Updated 20161124 14:07:49
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ASPIRATION TRAINING LTD
enquiries@aspirationtraining.com
01527 359646
http://www.aspirationtraining.com/
St Stephens House
Prospect Hill
Town:
Redditch
County:Worcestershire
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law