This is a level 2 Apprenticeship in Customer Service and will normally take a learner about 1 year to complete. The successful candidate will gain a level 2 Certificate in Customer Service NVQ together with additional training and support in Maths, English and ITQ if necessary.The Level 2 Apprenticeship in Customer Service enables candidates to develop their knowledge and understanding of the concepts in developing and delivering good customer service. It provides candidates with an appreciation of the systems and procedures that enhance the delivery of reliable and effective customer service, an understanding of personal behaviours and processes that enhance and influence service delivery, and the application of these behaviours and processes within the job role. The qualification is suitable for people working in a customer service advisory role.
Name: Apprenticeship in Customer Service Level 2 Qualification title: Apprenticeship in Customer Service Level 2 Qualification type: Apprenticeship Assessment Assessment Awarding Pearson EDI, OCR Created 20150907 15:34:21 Updated 20150907 15:36:47
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PAIGNTON SEC - Paignton Sec Info Tech Training Centre
mail@paigntonsec.com
01803 559816
http://www.paigntonsec.com
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County:TORBAY