Level 2 Certificate in Contact Centre Operations - Work Based

UPDATED 20150904 12:28:42

To achieve the Level 2 NVQ Certificate in Contact Centre Operations (QCF) the learner must achieve 28 credits, the Mandatory units are: Improve Personal Effectiveness at Work in a Contact Centre Comply with Health and Safety Procedures in a Contact CentreOnce you have enrolled onto the programme you will be assigned an assessor that will visit you in the workplace regularly. They will complete assessment plans and reviews with you to keep you on target. They will support you in the collection of the required evidence needed for your qualification through different assessment methods such as; professional discussion, observations, written questions, verbal questions, witness statements and any assignments.Customer service agent Telesales agent Service delivery manager Trainer Supervisor Operations manager Site manager

Course information

Name: Level 2 Certificate in Contact Centre Operations - Work Based Qualification title: NVQ Certificate in Contact Centre Operations (QCF) Qualification type: Assessment Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20150904 12:28:42 Updated 20150904 12:28:42

Entry requirements

For further advice and guidance about the course entry requirements, the College has a dedicated IAG Advisor who can be contacted on telephone 023 8091 1299 or visit Eastleigh College, Chestnut Avenue, Eastleigh, Hampshire, SO50 5FS. Equipment required For further advice and guidance about the course entry requirements, the College has a dedicated IAG Advisor who can be contacted on telephone 023 8091 1299 or visit Eastleigh College, Chestnut Avenue, Eastleigh, Hampshire, SO50 5FS.

Provider

Eastleigh College
Further Education
experts@eastleigh.ac.uk
023 8091 1000
https://www.eastleigh.ac.uk/

Address

Chestnut Avenue Town: Eastleigh County:Hampshire