Apprenticeships allow 16+ year olds to start work and earn a wage while learning new skills that lead to nationally recognised qualifications. Apprenticeships are designed with the help of employers in the industry so they offer a structured programme that takes Apprentices through the skills needed to do a job well. Most of an Apprentices training takes place on the job but they will also have to complete off-the-job training within the College. This framework is designed to respond to the skills need of employers for high levels of customer service skills. Customer service skills are transferrable across sectors and can be applied to many job roles. The Apprenticeships are primarily aimed at individuals whose job role is dedicated to customer service however many employers also choose a Customer Service Apprenticeship to compliment an individuals technical skills such as Hairdressing Estate Agent Dentistry Florist Receptionist and Administrator.Level 2 Certificate in Customer ServicesLevel 2 NVQ Certificate in Customer ServiceDelivery of effective customer serviceSupporting the customer service environment Communicate using customer service languageFollow the rules to deliver customer serviceYou also take 20 credits worth of optional unitsYou choose at least one unit from each of four groups:-Impression and image groupDelivery groupHandling problems group Development and improvement group Level 3 Certificate in Customer ServiceLevel 3 NVQ Diploma in Customer ServicePrinciples of Customer Service DeliveryDeveloping and improving the customer service processDemonstrate understanding of customer service Demonstrate understanding of the rules that impact on improvements in customer service. You also take 30 credits worth of optional units. You choose at least one unit from each of four groups:-Impression and image group Delivery group Handling problems group Development and improvement groupThe Apprentice National Minimum Wage applies to all 16 to 18 year o
Name: Apprenticeship in Customer Service - Levels 2 & 3 Qualification title: Extended Diploma in IT (QCF) Qualification type: Assessment Level 2 - Technical Cert is assessed through - 1 Exam and 1 WorkbookNVQs are assessed at work or in a simulated workplaceEnglish and Maths are assessed using paper based online tests.Level 3 - Technical Cert is assessed through - 1 Exam and 1 WorkbookNVQs are assessed at work or in a simulated workplace. For each unit your assessor watches and asks questions as you perform a task or looks at a portfolio of work that youve built as formal evidence of your learning. Then they confirm youve got the skills to do the job well.English and Maths are assessed using paper based and online tests. Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20150902 09:14:10 Updated 20150902 09:14:10
None
Middlesbrough College
Further Education
courseinfo@mbro.ac.uk
01642 333333
http://www.mbro.ac.uk
Dock Street Town: Middlesbrough
Title: Extended Diploma in IT (QCF) Qualification: Extended Diploma in IT (QCF) Classification: Information and Communication Technology