Achieving excellent standards of customer service is a necessity for any successful business. Whether it is over the phone, face to face, electronically or in writing, managing customer's expectations of what constitutes excellent customer service is a constant challenge. Through the Customer Service Qualification, the learner will acquire the skills to communicate effectively with customers and colleagues. They will learn how to communicate using customer service language and the basic principles that are at the heart of customer service. The Customer Service Qualification will benefit your business by enabling learners to meet many objects; listed below are just a few examples: - Adapt behaviour to give a good customer service impression - Identify specific needs through effective questioning and listening - Communicate effectively using customer service language - Promote additional services or products to customers - Process Information about customers - Plan and make calls to customers in a way that contributes positively to the organisations customer service - Recognise and deal with customer queries, requests and problems - Deal directly with difficult customers and try to reach a resolution that satisfies everybody or at least reduced the risk of dissatisfaction. - Develop customer relationships - Deal with customers face to face, over the telephone, in writing or electronically - Process customer service complaints - Monitor and solve customer service problems - Support customers using on-line customer services To enquire about this course please see the contact details below.
Name: Intermediate Apprenticeship in Customer Service Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Assessment methods can include any/all of the following: - Observations - Professional Discussions - Workbooks - Knowledge Tests - Question and Answer - Witness Testimony - Learner Statement - Reflective Account - Work Product Awarding City & Guilds of London Institute Created 20150819 11:56:55 Updated 20170123 08:29:49
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POSITIVE OUTCOMES LTD
enquiries@postiveoutcomes.org.uk
08004880488
http://www.positiveoutcomes.org.uk
2 Maisies Way
The Village
Town:
South Normanton
County:Derbyshire
Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law