This course will enable you to identify the skills you already use when handling conflict as well as sharing good practice with others. Learn techniques to handle difficult situations effectively with others developing rapport acting assertive and not obnoxious and diffusing techniques. Dealing with conflict can be intimidating in person so we will identify what you should do in face-to-face challenges but also look at how you might act when dealing with conflict by phone and ema
Name: Dealing with Agressive People Qualification title: Non regulated Community Learning provision, Public Services Qualification type: Assessment Awarding Generic award - no awarding body Created 20150818 11:21:38 Updated 20150818 11:21:38
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HAMPSHIRE COUNTY COUNCIL
hampshire.futures@hants.gov.uk
01962 846193
http://www3.hants.gov.uk/hampshire-learning.htm
FOUR CHIMNEYS
WINTON CLOSE
Town:
WINCHESTER
County:HAMPSHIRE
Title: Non regulated Community Learning provision, Public Services Qualification: Non regulated Community Learning provision, Public Services Classification: Health, Public Services and Care