This qualification is for people who have the scope to bring about improvements in service delivery that benefits customers, combined with an an awareness of the importance of customer service to an organisation. Throughout the programme, candidates must be prepared to analyse and improve processes.
Name: Diploma in Customer Service Level 3 Qualification title: Diploma in Customer Service (QCF) Qualification type: Apprenticeship Assessment Candidates will be assessed using a range of methods including Observations, Reflective Accounts, Personal Statements, Witness Testimonies, Product Evidence, Oral Questioning and participating in Professional Discussions. Awarding City & Guilds of London Institute Created 20150730 13:04:27 Updated 20160419 14:21:02
You must have access to a computer and the internet as evidence will be gathered using an electronic portfolio system. Equipment required You must have access to a computer and the internet as evidence will be gathered using an electronic portfolio system.
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Title: Diploma in Customer Service (QCF) Qualification: Diploma in Customer Service (QCF) Classification: Business, Administration and Law