This course is aimed at those who are unemployed and job seeking. Customer Service skills are important in all working roles. Equally they can help with interviews helping you feel more confident. Whatever career path you want to take this short course is an ideal stepping stone to further learning or work. By the end of the course students will be able to: ? Understand the basic principles of good Customer Service.? Learn how to remain positive when dealing with complaints and concerns. ? Understand the importance of positive body language and confident personal selling skills.
Name: SKILLS IN A DAY CUSTOMER SERVICE Qualification title: Non regulated Community Learning provision, Marketing and Sales Qualification type: Assessment Awarding Generic award - no awarding body Created 20150722 12:32:43 Updated 20150722 12:32:43
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NORTH YORKSHIRE COUNTY COUNCIL
n/a
HQ
Town:
NORTHALLERTON
County:COUNTY HALL
Title: Non regulated Community Learning provision, Marketing and Sales Qualification: Non regulated Community Learning provision, Marketing and Sales Classification: Business, Administration and Law