Customer Service is important to a business because they want to make sure that customers are going to continue to use their service and therefore if you have poor customer service it could result in losing custom. As an advanced apprentice you role will have changed from that at a junior level to one with greater responsibility.
Name: Customer Service Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: NVQ and relevant components Assessment Two key elements of programme are NVQ and Technical Certificate - NVQ will be assessed through portfolio of evidence. Technical cetificate is study, course work and online test Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20150714 12:07:23 Updated 20161025 10:44:29
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NITAL TRAINING AND DEVELOPMENT
info@nitaltrainme.org.uk
01536 408188
http://www.nital.co.uk/
Unit 2230
Kettering Parkway
Town:
Kettering
County:Northamptonshire
Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law