The Pearson BTEC Level 3 Diploma in Customer Service (QCF) has been designed for learners' to demonstrate a practiced set of skills when carrying out customer service operations including managing performance improvements in service delivery, customer satisfaction, customer loyalty and reliability. It develops learners' knowledge and understanding of the principles that underpin working in a customer service environment including understanding customer retention and the principles of business.
Name: Advanced Level Apprenticeship in Customer Service Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Assessment This qualification is assessed through a collection of assignments and on the job observations. If you are also required to take your Functional Skills, these will be assessed through a series of online exams. Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20150713 15:05:22 Updated 20150713 15:09:38
Due to the online nature of this course you will require access to the internet. Equipment required Due to the online nature of this course you will require access to the internet.
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Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law