The Pearson BTEC Level 2 Diploma in Customer Service has been designed for learners' to demonstrate a broad set of skills when carrying out customer service related tasks and to develop learners' understanding of the principles that underpin working in a customer service role including understanding customers and employers. Furthermore it provides the opportunity for learners' to enhance softer-skills development in areas such as communication, resolving problems, analysing feedback and introduces emerging trends such as using social media to deliver customer service and real-time online customer service support.
Name: Intermediate Level Apprenticeship in Customer Service Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: Assessment This qualification is assessed through a collection of assignments and on the job observations. If you are also required to take your Functional Skills, these will be assessed through a series of online exams. Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20150713 14:53:21 Updated 20150713 14:55:44
Due to the online nature of this course you will require access to the internet. Equipment required Due to the online nature of this course you will require access to the internet.
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Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law