This course is ideal if you are working in a customer service or customer care role within any type of business, and aspire to become a supervisor. You will receive guidance to build a portfolio to demonstrate your skills which will be assessed in College on an ongoing basis via online learning facilities. Observations will be carried out in the workplace so you will need to obtain your employer's agreement for these visits. Admission is by a short, informal discussion please phone 01274 327327 to register your interest.Government funding has changed for this course and is dependent upon your age and personal circumstances. Therefore, course costs are discussed on an individual basis. If you are aged 24 or over then you may be able to apply for a 24+ Advanced Learning Loan. Please contact the Enrolments team on 01274 327327 who will advise you of the relevant fee.
Name: Customer Service Level 3 Diploma (NVQ) Qualification title: BTEC Diploma in Customer Service (QCF) Qualification type: NVQ and relevant components Assessment Awarding Pearson Education Ltd (Formerly EDEXCEL) Created 20150713 11:19:48 Updated 20150713 11:19:48
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SHIPLEY COLLEGE
Further Education
enquiries@shipley.ac.uk
01274 327222
http://www.shipley.ac.uk
Victoria Road
Saltaire
Town:
Shipley
County:West Yorkshire
Title: BTEC Diploma in Customer Service (QCF) Qualification: BTEC Diploma in Customer Service (QCF) Classification: Business, Administration and Law