E968 - A blended distance learning programme with flexible start and end dates, this qualification will benefit anyone who wishes to work in a customer centred environment. The aim is to encourage and develop their understanding of customer service. The qualification is ideal for students who wish to learn about employee rights and responsibilities career pathways in customer service, communicating with customers, promoting goods and services and working as a team. This qualification introduces candidates to: Understanding the organisation: Factors effecting an organisation and the customer service role Employee rights and responsibilities and organisational procedures Career pathways in customer service How employees are supported in their role Understanding policies and procedures Prepare to deliver excellent customer service: The principles of customer service in an organisation How Customers' needs and expectations are identified How to balance customer expectations against the organisations offer How complaints are handled Legislation relating to customer service Communication on the customer service role : Communicating with customers Handling customer service information Working as a team Meeting the needs of a diverse range of customers Promoting and evaluating product and services Outline programme Successful completion of the training programme and assessment will enable learners to understand: Employee rights and responsibilities Career pathways in customer service Communicating with customers Promoting goods and services Working as a team. Study Method Each candidate will receive their own learning pack which includes three learning resources /information booklets and three paper based assessments, candidates must complete the assessments in the agreed timescales and submit for marking to our team of qualified tutors. Your tutor will then provide you with feedback and advice and guidance to help you succ
Name: Customer Service NCFE Certificate Level 2 Qualification title: Certificate in Customer Service Knowledge (QCF) Qualification type: Assessment Awarding NCFE Created 20150708 15:01:09 Updated 20150708 15:01:09
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Doncaster College
Further Education
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01302 553 553
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Title: Certificate in Customer Service Knowledge (QCF) Qualification: Certificate in Customer Service Knowledge (QCF) Classification: Business, Administration and Law