This course consists of the following: Mandatory Units - Customer Service Foundations: Communicate using customer service language Follow rules to deliver customer service Optional Units - Impression and Image: Maintain a positive and customer friendly attitude Adapt your behaviour to give a good customer service impression Communicate effectively with customers Give customers a positive impression of yourself and your organisation Promote additional services or products to customers Process information about customers Live up to the customer service promise Make customer service personal Go the extra mile in customer service Deal with customers face to face Deal with incoming telephone calls from customers Make telephone calls to customers Deal with customers in writing or electronically Use customer service as a competitive tool Organise the promotion of additional services or products to customers Build a customer service knowledge set Optional Units are available, please visit our website for more information. To achieve the full qualification students must attain a minimum of 28 credits in total. This comprises of: All of the mandatory units (8 credits) A further 20 credits must be achieved by completing a minimum of one unit from each optional group Units to be discussed with assessor and selected for the appropriate job role and training purpose.
Name: Level 2 Customer Service in Catering & Hospitality NVQ Qualification title: - Qualification type: Assessment Awarding - Created 20150622 14:20:29 Updated 20150622 14:20:29
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NEW COLLEGE NOTTINGHAM
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