This course consists of the following: 8 units, 2 are mandatory: Understand customer service to improve service delivery Know the rules to follow when developing customer service 6 are optional, which will be selected to reflect the job role.
Name: Level 3 Customer Service NVQ Qualification title: - Qualification type: Assessment The assessment is in the form of: Observation Professional discussion Witness statements Questions and answers Personal statements Product evidence Awarding - Created 20150622 14:06:52 Updated 20150622 14:06:52
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