Intermediate Apprenticeship in Contact Centres

UPDATED 20150616 14:30:53

This training programme is intended for those working in areas such as sales, information retrieval, customer service and account management in a call/contact centre. The programme is suitable for job roles such as a receptionist, administrator, help desk and customer service advisor. This training programme is mainly delivered and assessed in the workplace. Subjects Covered The apprenticeship has five components: 1. NVQ Certificate in Contact Centre Operations Level 2: Mandatory Unit Develop personal and organisational effectiveness Optional Units to meet business needs Contact centre systems & technology Customer care Direct selling and customer acquisition in contact centres Interpersonal and written communication Remote support for products or services IT systems and software Internet and intranets Word processing/spreadsheet/database software 2. Technical Certificate: BTEC Certificate in Contact Centre Operations Level 2 3. Functional Skills: English & Maths Level 1 4. Employment Rights & Responsibilities Workbook 5. Personal Thinking & Learning Skills

Course information

Name: Intermediate Apprenticeship in Contact Centres Qualification title: - Qualification type: Apprenticeship Assessment Awarding - Created 20150616 14:30:53 Updated 20150616 14:30:53

Entry requirements

None

Provider

Farnborough College of Technology
Further Education
info@farn-ct.ac.uk
01252 407040
http://www.farn-ct.ac.uk

Address

Boundary Road Town: Farnborough County:Hampshire