The NVQ assesses your compentance in the industry and is assessed through visits to the workplace. There are various different units across all levels which available to choose from in order to individualise the course to suit your needs and job role. This froms the main part of the qualification.
Name: NVQ Certificate in Customer Service Qualification title: NVQ Certificate in Customer Service (QCF) Qualification type: Assessment Assessments: You will be assessed in a variety of ways; through direct observation, oral questioning, professional discussions, assignments and projects, written questions, case studies, and/or evidence of prior learning or attainment. All assessments are part of an on-going process and are collected to make up your evidence file which is your portfolio. Awarding Education Development International plc Created 20150615 12:24:09 Updated 20150615 12:24:09
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West Yorkshire Learning Providers
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http://www.wylp.org.uk
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Title: NVQ Certificate in Customer Service (QCF) Qualification: NVQ Certificate in Customer Service (QCF) Classification: Business, Administration and Law