Customer Service Apprenticeship

UPDATED 20150609 09:38:20

Customer Service Apprenticeship framework. This consists of: * NVQ Certificate in Customer Service * EDI Level 2 Certificate in Customer Service * Application of Number/Mathematics Level 1 * Communications/English Level 1 * Employment rights and responsibilities This qualification is aimed at individuals who are starting a career in a customer facing role. It is suitable for all age groups: for those thinking of entering employment for the first time; for those who have just started a job, for those who are changing their career path and for those who want recognition of their skills and experience. This qualification gives the foundation to future progression in a range of different roles, which involve customer contact.

Course information

Name: Customer Service Apprenticeship Qualification title: Generic code to identify ILR programme aims Qualification type: Assessment Technical Certificates The aim of this qualification is to provide knowledge and understanding which underpins customer service skills and performance. It is suitable for learners who wish to: * Acquire knowledge and understanding relevant to a customer service role * Progress a career, and need the knowledge and understanding to support that career * Enter customer service roles in which they will carry out a range of tasks under supervision This qualification is relevant to all occupational areas in which customer service is provided, so may be suitable for learners who are working in, or interested in working in a wide range of different roles. Technical Certificates also cover Employment Rights and Responsibilities (ERR) and wider aspects of the occupation/sector as determined by the CFA. Awarding Generic award - no awarding body Created 20150609 09:38:20 Updated 20150609 09:38:20

Entry requirements

Technical Certificates The aim of this qualification is to provide knowledge and understanding which underpins customer service skills and performance. It is suitable for learners who wish to: * Acquire knowledge and understanding relevant to a customer service role * Progress a career, and need the knowledge and understanding to support that career * Enter customer service roles in which they will carry out a range of tasks under supervision This qualification is relevant to all occupational areas in which customer service is provided, so may be suitable for learners who are working in, or interested in working in a wide range of different roles. Technical Certificates also cover Employment Rights and Responsibilities (ERR) and wider aspects of the occupation/sector as determined by the CFA. Equipment required Technical Certificates The aim of this qualification is to provide knowledge and understanding which underpins customer service skills and performance. It is suitable for learners who wish to: * Acquire knowledge and understanding relevant to a customer service role * Progress a career, and need the knowledge and understanding to support that career * Enter customer service roles in which they will carry out a range of tasks under supervision This qualification is relevant to all occupational areas in which customer service is provided, so may be suitable for learners who are working in, or interested in working in a wide range of different roles. Technical Certificates also cover Employment Rights and Responsibilities (ERR) and wider aspects of the occupation/sector as determined by the CFA.

Provider

TRAFFORD COLLEGE
Further Education
enquiries@trafford.ac.uk
1618867070

Address

MANCHESTER ROAD
WEST TIMPERLEY Town: ALTRINCHAM County:CHESHIRE